Quality Assurance Policy

It is Pacific Maintenance Company’s goal to be viewed by our customers as the best facilities solutions and service provider available. We understand that we are not the only source for service available and any lack of performance on our part may result in the loss of our clients. The typical “vendor based” quality assurance program is designed to benefit the service provider and not necessarily the client. We believe strongly in accountability. We believe that our clients need to be involved in the design and implementation of the quality program that will provide a mutual benefit for both parties involved.

On a client by client basis, we evaluate everything from your largest to your smallest concerns, mix in our knowledge and expertise and form the basis for an individual quality program specific to your site. We encourage your involvement in quality audits, performance ratings, corrective and preventative action processes and documentation. We have a quality control system that was designed and tested right here in house. This program is so unique that it can be individually tailored to each facet of your facility. This tool is used to monitor, check, improve on performance, and report in on all aspects of your site.

Our quality assurance policy is to provide complete client satisfaction through innovation, continuous improvement, and service excellence. We are committed to exceed customer expectations in all areas of our business. Our clients satisfaction is our main focus. From client feedback and requirements to service practices and implementation, our talented resources and precise processes are dedicated to, and ultimately measured by our clients success and satisfaction.

We deliver reliable, superior quality services backed by application know-how and expertise. We will continuously strive to exceed the expectations and specifications of our clients. We involve all of our employees in an effort to improve the value of our services. We do this to ensure no areas or ideas, from the front line employee to our President are ever missed. Much time, detail, and attention goes into perfecting and evolving our processes.

We take your individual scope of work and expressed needs and assign a unique team to your site. We ensure that only the most qualified crews and appropriate management are selected to support your facility. We will constantly offer flexible communication and scalable solutions that respond effectively to your ever changing needs and requirements.